List of Articles Balanced Scorecard

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - Human resources Strategic planning focused on the age composition of the workforce based on dynamic balanced scorecard.
  میثم  جعفری سيد يوسف  اوليائي مطلق
  Growing older is affecting on the size and composition of the workforce that has an important role in economic growth .the Countries with low or declining fertility rates, facing with a very little or maybe decrease in labor supply. Reduce in the number of employees ma More

  Growing older is affecting on the size and composition of the workforce that has an important role in economic growth .the Countries with low or declining fertility rates, facing with a very little or maybe decrease in labor supply. Reduce in the number of employees may have negative effects on economic growth and public welfare at the macro level. In the institutes' level, this object features itself in the different area such as increasing insurance costs, absence from a workplace, increasing wage costs and also at growing disjoins rate and losing knowledge. In this paper, we first survey the workforce composition trends in Iran. Then with surveying impacts of this object in Institute's performance with using logic of balanced scorecard model and drew the dynamic relation between structures and surveying the impacts of this changes and expresses a strategic overview at organization's human resources focused on composition of the workforce. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Performance Evaluation Model using the Balanced Scorecard and Fuzzy TOPSIS integrated approach BSC-FTOPSIS
  Mohammad Ehsanifar  
  ABSTRACT The present paper aims at presenting an incorporative fuzzy approach towards evaluating of performance using Balanced Scorecard (BSC). To do so, first, based on the data collected from evaluating the components of strategic management, main objectives, key fac More

  ABSTRACT The present paper aims at presenting an incorporative fuzzy approach towards evaluating of performance using Balanced Scorecard (BSC). To do so, first, based on the data collected from evaluating the components of strategic management, main objectives, key factors of success, and performance evaluation indices are identified. Next, using TOPSIS fuzzy method, the indices are prioritized and ranked so the indices with the highest impact on performance evaluation are identified and classified in the form of balanced scorecards. 29 people from among the elite, chiefs and key experts filled out a questionnaire, in order to achieve the goals of the study. The validity of the questionnaire was confirmed through the experts, and its reliability was defined using Cronbach's alpha (0.89%). At the end, the proposed model was executed in a branch of Saderat Bank in Tehran. The application of the improvisations resulted in the improvement in almost all defined indices, i.e., the Total Performance Index for the studied organization was 72.38% by April, 2015 (based on the last three months prior to that), which was raised to reach 79.16% three months after executing the model (the end of July, same year). Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Selection a strategic process for applying the Lean Six Sigma methodology to improve performance by using a hybrid approach, BSC & DEA
  اردشیر  بذرکار Soleyma  Iranzadeh
  Most organizations to increase productivity and ultimately achieve sustainable competitive advantage for survival in the global business arena, focusing much of their attention to fix the problems, difficulties and weaknesses in their own systems and processes. Organiza More

  Most organizations to increase productivity and ultimately achieve sustainable competitive advantage for survival in the global business arena, focusing much of their attention to fix the problems, difficulties and weaknesses in their own systems and processes. Organizations spend a lot of time and resources to plan and develop their own strategies, but most of them fail in the implementation of the strategy.Organizations are looking for a breakthrough performance through integrated processes and technology to respond to the needs of our customers. The use of Lean Six Sigma methodology for organizations that operate in a competitive world is very functional. The importance of implementing Lean Six Sigma in an organization that is in issue or to be discovered process properly investigated and the selection process to the strategic objectives of the organization so that the organization can be targeted to improve process performance and take steps towards continuous improvement. The purpose of this research is a strategic process through the accounting department processes to improve performance through the application of Six Sigma methodology Ghavamin Bank was pure. Therefore, in this study, the criteria for the selection process to select a strategic process through six main measure Balanced Scorecard and by experts Ghavamin Bank, were identified. Then processes information related to the accounting department of the bank through a database of Ghavamin as well as interviews with experts were collected Bank. The final step using cross efficiency DEA model to assess the efficiency of the process was done, the results showed that the process was No. 18 in the first place. And as the bank's strategic process to make continuous improvement in the Lean Six Sigma methodology was introduced. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - Developing a Performance evaluation model based on the Fuzzy Analytical Hierarchy process (FAHP) and the Balanced Scorecard (BSC) approach (Case Study one of the Iranian food industries)
  شیرین عادلی Rouzbeh Ghousi ramiar dabaghian
  The important role of food industries in promotion of the various health and economic indicators in the countries persuaded the industries involved in this affair to enforce fundamental reviews in the management approaches to enable them to perform the most efficient me More

  The important role of food industries in promotion of the various health and economic indicators in the countries persuaded the industries involved in this affair to enforce fundamental reviews in the management approaches to enable them to perform the most efficient methods for utilizing the limited available recourses to improve the society’s health and economic growth. The balanced scorecard, as one of the successful tools in performance evaluation system, does not show the importance degree for the perspectives and the indicators under each perspective. To eliminate this deficiency the fuzzy analytic hierarchy process method is used in this research for weighting the perspectives and balanced scorecard indicators. In this study, first a list of performance evaluation indicators based on balanced scorecard approach was prepared and then the pairwise comparison was gained through field study and the standard AHP questionnaire with compatibility rate lower than 0.1. At the end the rate of balanced realization was evaluated for each. Regarding the pairwise comparison among perspectives done by the experts the customer perspective weighting 0.328 showed the maximum importance degree among other perspectives. The finance perspective weighting 0.290, the internal business process perspective weighting 0.239, and the learning and growth perspective weighting 0.143 were ranked as second to forth level respectively. According to the obtained certain weights, the added income comparison to the previous year weighing 0.121 was ranked in first level. The number of customer complains weighting 0.094, the customer satisfaction weighting 0.086 were ranked in second to fifth levels respectively. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  5 - Work-life quality and organizational performance, using the Balanced Scorecard (Case Study: University of Science and Technology)
  saeed khademian hamed dehghanan
  Today, the importance of human resources in organizations is obvious. On the other hand achieving improved organizational performance requires attention to staff motivation and continual improvement of these factors are factors. Therefore, the quality of working life of More

  Today, the importance of human resources in organizations is obvious. On the other hand achieving improved organizational performance requires attention to staff motivation and continual improvement of these factors are factors. Therefore, the quality of working life of the factors that on various topics such as productivity of people and organizational performance, impact. Balanced Scorecard is a performance evaluation of new methods In this method, organization or enterprise in the four-way learning, internal processes, financial and customer is assessed. Thus, according to the staff at the University of Science and Technology and their effective role in the performance of the organization, in the present study seeks to answer the question that Does the quality of work life and organizational performance using the Balanced Scorecard at the University of Science and Technology Indicators There is a significant relationship? The methodology of this research is descriptive-survey-correlation and it is aimed at applied research. The population of the research staff of the University of Science and Technology is a high school diploma or higher. The sample size was calculated using the Cochran 270. Sampling in this study was stratified random sampling. Library and field research data were collected in two parts, Walton's QWL model and evaluate the performance of two organizations with a research design was used. Prshnamh reliability using Cronbach's methods The more Tyb 907/0 and 890/0, respectively and the validity of the method has been validated using expert opinions To analyze the data, Pearson correlation test using LISREL is used. The main hypothesis of this study, the relationship between quality of work life and organizational performance Based on the results obtained in this study was confirmed.Based on the findings, the quality of working life in the layers in order on financial, learning and development, internal processes and client layers organizational performance had the greatest amount of influence Based on these results the organization should plan on financial topics and learning and growth Azparamtrhay quality of work life The payment of fair and sufficient and ongoing growth opportunity and security conditions improve staff productivity and provide organizational performance. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  6 - Performance Evaluation Of Guilan Private Hospitals Using BSC Approach and ANP Method
   
  Hospitals need performance evaluation systems for the development and competitiveness of the efficiency and effectiveness of programs, processes and human resources. This study aimed to design an evaluation system for private hospitals using the Balanced Scorecard and n More

  Hospitals need performance evaluation systems for the development and competitiveness of the efficiency and effectiveness of programs, processes and human resources. This study aimed to design an evaluation system for private hospitals using the Balanced Scorecard and network analysis method was used.Hospitals in the study of inferential as is practical purpose. The population consisted of seven private hospitals Guilan province. The sampling method was census. First, a list of performance indicators was prepared with Balanced Scorecard approach. After holding several meetings with experts in the Delphi technique, 16 indicators in four dimensions scorecard as appropriate measures at the entrance to the questionnaire paired comparisons were demonstrated. The software Super Decision Software, based on the geometric mean of the data that was obtained Tuesday by four expert decision matrix Unweighted, weghited and limited offers and the share of each of the main indicators and details with regard to the inconsistency rate of less than 0.1 is calculated.According to the findings of the index rising incomes and increased employee satisfaction has always been considered the most effective measures in all hospitals. The increase in revenue due to the lack of dependence on the state budget and either And trying to maintain quality manpower that could be what attracts customers to the hospital air Can be one of the strategic goals of most private hospitals of the province.This research offers a hybrid approach (ANP-BSC) to further enhance performance evaluation for private hospitals. And this can enhance the quality of decision-making for managers and weak points and ultimately increase patient satisfaction and community action to be followed. Manuscript profile